Ivory J. Simms has 17+ years of extensive business process, consumer optimization and change leadership experience across diverse industries. Through cross functional teaming, Ivory has transformed consumer service platforms, increasing profitability and operational excellence. Ivory is a value driven leader with a focus on delivering measurable results. She is highly respected amongst her peers for her leadership, strategic counsel and business acumen. Ivory received a dual Bachelor’s degree in Communication and Political Science from Ohio University. She successfully completed Georgia State’s Executive MBA program receiving a Master in Business Administration and Certificate in Change Leadership.